We are still at your service, also after your order. For example when your device does not work as you expected. Many problems can be solved via our page about solving device problems yourself.
Did you not find the solution to your problem or do you have a question about returning your product? Here are some frequently asked questions about warranty, repair, exchange, and cancellation.
If you report the defect to us within 5 business days after receiving the device, you can return it to us. Please report the problem via email@example.com for further instructions. In this email, please mention the order number, the name of the product, and a short description of the defect.
Are you a business end user? Then you can register your device for repair via firstname.lastname@example.org. Mention in the email the order number, the name of the product, and a short description of the defect.
Please note: Are you a reseller? Then you are responsible for the warranty yourself.
If this is a Fairphone, Google phone, OnePlus, Vivo, or Xiaomi, you can register the device for repair via email@example.com. Mention the IMEI and order number in the email. After you have registered, the phone can be sent to us.
A repair usually takes 5-10 business days. Do you have any questions about the status? Please contact our technical service via the regular customer service. Also mention your order number.
The price quote will explain why the warranty has been rejected. Fall, impact and water damage, for example, are not covered by the manufacturer's warranty. Do you have questions after viewing the price quote? Send your question to our technical department via the regular customer service and include your order number.
As a business customer, cancelling or exchanging is generally not possible. Did you buy the phone not more than a week ago and want to exchange it for another colour or model? Send the order number and the reason for cancellation to firstname.lastname@example.org. We will then look at the possibilities.
Does the device have a different colour than the one you ordered, for example? Please register the device with us via email@example.com, stating the IMEI and order number. You can order the correct product yourself via our website and we will carry out a credit for the incorrectly ordered device.